General terms and conditions

Nurture Your Nature
Acupuncture and Chinese Herbal Therapy Practice
General terms and conditions

House rules

• Acupuncture, cupping, herbs and other treatments of
  the therapist are an addition to regular medicine
  and no substitute for it.
• In case of health complaints, the client must also contact the (general) doctor
  consult.
• The client and the therapist ensure a good
  personal hygiene.
• The treatment takes place in a separate room where
  only the therapist and client are present. In case of any
  presence of a third person (e.g.
  intern or colleague), the therapist will be provided prior to the
  request treatment permission from the client.
• The treatment plan and method are provided prior to
  the treatment process discussed. In case of objections to specific
  actions the client must indicate this immediately. If the
  client agrees, is there a
  treatment agreement, oral or written.
• The therapist reserves the right to waive
  (full) treatment, for example in case of late payment,
  a disrupted treatment relationship or other serious
  circumstances.
• When ordering goods, a purchase obligation applies
  for all goods ordered.
• Goods supplied by the therapist cannot be
  returned or exchanged.
• The therapist acts with great care. Bruises,
  swelling or mild skin reactions cannot be complete
  excluded. If this occurs, the therapist ensures
  correct aftercare. This also falls under the deductible of the
  client.
• The therapist and client behave in accordance with general
  standards of decency. In the event of offensive behavior, the therapist can
  deny access to the property.
• In case of emergencies, the client must provide instructions from the
  to follow up with a therapist or competent authorities.
• The therapist is not responsible for theft or damage
  to properties in or around the property.

Herbal Therapy

• Chinese herbal therapy is complementary care and not
  replacement of regular medical treatment.
• Herbal formulas are formulated according to traditional
  Chinese healing methods tailored to the individual situation.
• The client is required to have relevant medical information,
  medication use, pregnancy, allergies and changes in
  to report health in a timely manner.
• The therapist is not liable for consequences that arise
  due to incomplete or incorrect information from the client.
• The use of herbs is at the sole responsibility of
  the client.
• The therapist cannot be held responsible for
  possible interactions between herbs and regular medications. Bee
  doubt, it is recommended to discuss this with the doctor or
  pharmacist.

Liability

• If parts of the agreement are made by third parties
  fulfilled, the therapist is not liable for the actions
  of these third parties.
• The therapist is not liable for unexpected
  side effects that could not be reasonably expected beforehand
  assumed that these would occur.
• Treatment results vary from person to person. There can be
  no guarantee is given of a cure or a specific
  result.
• The client remains responsible at all times for
  decisions about one's own health.
• The therapist is not liable for damage that occurs
  by not following advice or combining
  treatments without consultation.
• The therapist can recommend (herbal) supplements or
  sales; responsibility for quality and safety lies
  with manufacturer/importer.

Privacy (AVG)

• Personal and medical data are processed on the basis
  of the treatment agreement and legal obligations.
• Data is not kept longer than legally
  allowed or necessary for good care.
• Data is not stored or processed outside the
  European Union.
• The client has the right to view, correct and — insofar as
  legally permitted — deletion of data.
• The therapist ensures adequate security of
  data.
• In the event of a data breach, action is taken in accordance with the legal
  reporting obligation.

Payment terms

• Appointments must be made at least 48 hours (2 days) in advance
  are canceled.
• If you do not cancel in time or do not show up, the consultation can
  be charged in full.
• Payment takes place immediately afterwards by pin; invoices are
  provided by email.
• In case of non-payment within 14 days, the client is by operation of law
  in absenteeism and treatment may be suspended.
• A €10.00 administration fee may be charged for payment reminders
  are counted.
• Collection costs are fully borne by the client.

Package treatments

• Package treatments should be delivered within a maximum of 10 months
  to be used after purchase.
• Packages are personal and non-transferable.
• Unused treatments expire after the end of the
  period of validity.
• Packages are subject to the same cancellation policy as
  for separate treatments. Packages are non-refundable.
  
• Packages or parts thereof can only be used by the person who redeemed the package

Health insurance

• The therapist is a member of the Dutch Association
  for Traditional Chinese Medicine Zhong
  (registration number 1203810131393).
• Compensation is usually covered by additional insurance. The
  client is responsible for control and declaration.

Disciplinary regulations and complaints (Wkkgz)

• Complaints should preferably be addressed to the therapist first
  discussed.
• If necessary, the client can contact the
  Zhong Complaints Committee:
  NVTCG Zhong, P.O. Box 254, 6700 AG Wageningen
  Tel: 0317 423 505 | info@zhong.nl | www.zhong.nl
• The therapist falls under KAB disciplinary law.
• Nurture Your Nature acts in accordance with the Quality Act,
  healthcare complaints and disputes (Wkkgz).
• Incidents and complaints are carefully recorded and
  evaluated.

General

• These terms apply to all
  Nurture Your Nature (NYN) agreements.
• Deviations are only valid if in writing
  agreed.
• If a situation has not been explicitly regulated, it will
  assessed in the spirit of these terms and conditions.
• Non-compliance by the therapist does not imply a waiver of
  law.
• If a provision is declared null and void, others remain
  provisions in force.

Applicable law

• These terms and conditions are governed by Dutch law.
• Disputes will be submitted to the competent court in
  Amsterdam.
• The most recent version always applies.
• The Dutch text is leading.

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